Booking, cancellation & no-show policy

Deposit and payment

• A 50% deposit secures your reservation. After we confirm your date and time, we send a secure payment link for the deposit. Your time is held once the deposit is paid.
• The remaining 50% is due before your session starts.
• You can pay the full rental price up front. Only 50% of the rental price is the deposit; the rest is an early payment of your balance. If a late cancellation or no-show means the deposit is kept, anything you paid beyond the deposit is refunded.

48 hours or more before your booking

• Cancel and get a full refund of your deposit and anything else you paid.
• Or reschedule once, to a date within 60 days, subject to studio availability. Your deposit moves to the new date.
• Any further rescheduling needs management approval.

Less than 48 hours before your booking

• The deposit is non-refundable.
• No other cancellation fee applies unless it was disclosed and agreed to before you booked.
• We're not obligated to offer a free reschedule, but we'll try to help if we can.

No call, no show

• If you haven't arrived or contacted us within 30 minutes of your start time, it's a no-show. The reservation may be released and the deposit is non-refundable.
• Nothing is charged beyond these terms.

24 hours or more before your session

• Cancel or reschedule, and the reserved hours go back to your available balance. Cancel from My Bookings in the portal and it happens right away.
• A booking request the studio hasn't confirmed yet can be withdrawn at any time.

Less than 24 hours before your session

• The reserved hours are deducted from your balance.
• There's no refund or automatic hour credit.

No call, no show

• If you haven't arrived or contacted us within 30 minutes of your start time, the session may be released and all reserved hours are deducted.
• After 2 no-shows within a rolling 90 days, new bookings need the studio's confirmation before they're final. We'll reach out to confirm each one.
• Normal booking returns automatically once fewer than 2 no-shows fall within the last 90 days. The portal shows you the date. Management can also restore it sooner.

How hours are counted

• We never deduct more hours than you reserved, and never deduct the same hours twice.
• A late cancellation or no-show uses only the hours left in your balance. It never turns into a bill for extra hours.

72 hours or more before the scheduled service

• No cancellation fee. Any payment you made is refunded.
• You can ask to reschedule, subject to availability and any project agreement.

Less than 72 hours before the scheduled service

• A cancellation fee of 50% of the agreed service fee applies, subject to your signed booking terms. The agreed service fee is the price on your invoice or agreement, after any member discount.
• Any deposit or payment you've already made counts toward that fee. You're never charged a deposit and a separate 50% fee for the same booking.
• If you've paid more than the fee, the difference is refunded.

No call, no show

• If you haven't arrived or contacted the production team within 30 minutes of the scheduled start, the booking may be treated as a no-show.
• A charge of up to 100% of the agreed service fee may apply, based on staff time committed, crew already on their way, costs we can't recover, and your signed agreement.
• Everything you've already paid is credited toward any amount owed.

Additional production costs

• Any non-refundable travel, equipment rental, outside vendor or other committed costs are disclosed before you book. They're never charged twice.
• Larger or custom productions may have a separate signed project agreement. Its cancellation terms apply to that project.

• Notice is counted backward from your scheduled start time.
• To cancel or reschedule, use My Bookings in the member portal, or call or text (513) 237-1831 or email us. The time we receive your request decides which terms apply.
• A no-show means not arriving or contacting the studio within 30 minutes of the scheduled start.
• All bookings and reschedules are subject to availability.
• Your time starts and ends at the booked times, including setup and breakdown. Arriving late doesn't extend your booking or qualify for a refund, and unused time isn't returned to a member's balance.
• Emergencies are reviewed individually at management's discretion.
• You review and agree to this policy before your booking is confirmed or you pay.
• If this policy changes, the new terms don't apply to bookings already confirmed. Your booking follows the policy you agreed to.
• If the studio has to cancel and we can't find a new time that works for you, everything you paid for that booking is refunded. For members, the hours stay in your balance.
• Refunds go back to the original payment method. We send them within 7 business days.

Studio rental: $300 booking ($150 deposit)

Member production service: $1,000 agreed fee

No-show charges can be up to 100%; the example shows the maximum.